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Business Development

We treat every call as a business development opportunity

Business Development 

How you handle inbound calls is a key part of your business development strategy. When you work hard to get enquiries and nurture leads, you can't afford to lose the sale when it comes to inbound calls. Onwards Answering can help. We treat every call as a business development opportunity, building a strong relationship with your customers and prospective customers and protecting your brand.

Our team is made up of sector-specific sales specialists who not only understand how to convert enquiries into leads but how each lead plays a role in the development of your overall business strategy.
To discuss your specific needs with a member of our team, contact us today, and we will get back to you without delay.

We are proud to work with:


Business Development Call Handling Service 

In order to succeed and compete in a crowded marketplace, most businesses take part in a great deal of marketing and business development activity. A great website, strong social media presence, advertising and PR can all generate enquiries for you. However, without proper handling, these enquiries simply won't turn into leads and sales. Too many businesses don't treat call handling with the importance it requires, often viewing it as an administrative task rather than what it is - a business development opportunity.

How Does an Enquiry Conversion Service Work? 

When you choose our enquiry conversion service, we will work with you to understand your business, ideal customers, and goals. Our experienced call handlers will then manage sales calls on your behalf. We are inbound enquiry conversion specialists, and we can take inbound calls, process orders, qualify leads, upsell products and even handle customer complaints. Onwards Answering offers a sector-specific service, so your customers will always feel like they are speaking to someone who understands their needs. Contact us today to find out more.


Qualifying leads

One of our key business development call handling services involves qualifying leads for our clients. There is no point in spending hours on the phone with clients who are not the right fit for your business or services. We can quickly qualify leads by asking a series of questions to understand the prospects' needs and situation better. Our experience in this area means that questioning never feels intrusive but like a genuinely supportive and informative call. Properly qualifying leads can save a huge amount of time for your team and allow them to focus only on the most valuable prospects for your business.

Converting enquiries

Perhaps you need a team that can convert calls into sales right away. We can help with that too. We can work with you to create sales scripts outlining the key benefits of your product or service and guide your customers through the sales process. We are experienced in handling objections, and unlike untrained staff members, we are prepared to ask for the sale. At Onwards Answering, we know the importance of accurately representing your brand.


How it works



Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.


If you are considering a call handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Business Development Call Handling Service with Onwards Answering

We help our clients to make the most of the business development opportunities. Onwards Answering acts as an invisible arm of your brand, with real people building real relationships with your customers. To discuss the needs of your business and find out how we can help you with business development, contact us today and we will get back to you right away.

What our partners say

  • LandLord photo

    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

  • Rocket Fit photo

    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"