0141 286 4220

FAQs

We're real people here to support your business to grow

FAQs 

If you are considering a call handling service, we understand you might have some questions. If you cannot find the information you need below, please do not hesitate to give us a call. We would be pleased to explain everything clearly to you with no obligation. Call us on 0141 286 4220 or complete our enquiry form, and we will call you back right away.

Onwards Answering offers call handling packages to suit all businesses, no matter how big or small. To discuss your specific call handling needs with a member of our team, contact us today, and we will get back to you without delay. We look forward to helping your business thrive.

Who are Onwards Answering? 

Onwards Answering is a specialist call handling and business services firm based in Glasgow, serving all of the UK. For years we’ve refined our service. We’ve asked people just like you what you need to help drive your business forward. Not only do you want an outstanding call handling & diary management service at an extremely competitive price, you want more than that; you want a telephone answering service like no other.

Why choose Onwards Answering? 

  • Experience

    We've been operating our call handling service for years. We've built our business on helping clients just like you to make the most of the opportunities that come their way.

  • Support

    We're here for you. We're not just a faceless organisation, or a remote contact centre. We're real people here to support your business to grow.

  • Conversion

    Sales is both an art and a science. It's so much more than just persuasive language. It's about understanding and meeting the sophisticated needs of the modern customer.

  • How much does it cost?

    We offer a broad range of services to suit all businesses and budgets. Our packages are flexible, so whether you need a short period of additional support or a fully outsourced solution, we can provide you with great options to suit your operations.

  • What services do you offer? 

    We are pleased to offer robust and flexible solutions for our clients. We can help you with:
    ● Call Handling● Enquiry Conversion● Qualifying Leads● Taking Appointments ● Sales● Business Development● Telephone Answering● Outsourced Call Handling● Virtual Receptionist
    To discuss your specific needs, please get in touch with us.

  • What information do you take from callers?

    When you choose to work with us, we will discuss your specific goals with you. We are experienced in qualifying leads and operating as part of your business development team, so we can agree a script that will help you to meet your goals. A business development service will require different questions to our virtual receptionist service, but you can be confident our team will gather the information you need.

  • Can you transfer calls through to my team?

    Yes, we can make sure your calls are diverted to the right person even when they are out-of-office or on the go.

  • Yes, we can make sure your calls are diverted to the right person even when they are out-of-office or on the go. 

    Yes, we can help you to ensure you never miss a sales opportunity.

  • How do I divert my phone to you?

    It is straightforward to have your calls diverted to us. We will discuss your package and whether you would like us to handle all calls, or simply when your line is busy or unavailable, or a combination of options. We will take care of the rest.

How it works

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Pricing

Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Onwards Answering - Call Handling Services in Scotland and the Rest of the UK

At Onwards Answering, we are proud to help our customers make the most of the business opportunities that come their way. We can act on behalf of your brand because we are a team of real people building genuine relationships with your customers. To discuss the needs of your business and find out how we can help you contact us today, and we will get back to you without delay.

What our partners say

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    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

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    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"