0141 286 4220

Call Handling UK

When opportunity calls, we answer

Call Handling 

If you need a call handling service in the UK, Onwards Answering could be the solution. We will become your virtual reception by proactively, intelligently and professionally answering and managing your calls. With our experienced team, you will never miss an enquiry, and we can help turn each call into valuable business. We offer sector-specific call handling, so you can be sure that your customers will be met with an understanding and knowledgeable voice when they call.

Onwards Answering offers call handling packages to suit all businesses, no matter how big or small. To discuss your specific call handling needs with a member of our team, contact us today, and we will get back to you without delay. We look forward to helping your business thrive.

We are proud to work with:


How Can a Call Handling Service Help My Business?

Call handling can benefit your business in many ways. From reducing the burden of taking unqualified calls to growing your bottom line, our experienced specialists can help streamline and improve the way your business operates.

Never miss a call 

With round-the-clock service, our virtual receptionists can handle your calls when you are out of the office, in a meeting, or simply trying to do business. As a result, you will never miss a call, and potential clients know they can reach you anytime.

Take control

We can work with you to set up call flows to ensure every call reaches the right department, leading to more sales and helping you increase your profits. Alternatively, we can take messages or send calls to voicemail, depending on your specific needs. Onwards Answering can help you to regain control of your customer enquiries and sales process.

Call forwarding

Time can be wasted for both customers in trying to speak to the right person. Our call handling service helps direct callers to the person they need to speak to, getting customers the answers they need, every time.

Lead generation and qualification

We know how frustrating it can be to waste time on calls that don't lead to sales. We can help qualify your sales calls and feed your team members the best leads, allowing you to focus on converting those leads into income.


Manage orders

If customers run into difficulty placing orders on your website, this can lead to missed sales and opportunities. We can help guide them through the sales process, ensuring they are pleased with the service and confident in your offering.

Appointments and scheduling

Similarly, we can assist your customers in booking appointments with your team members, reducing the administrative burden on your employees.


How it Works



Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.


If you are considering a call handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Expert UK Call Handling Service with Onwards Answering

We've built our business on helping clients just like you to make the most of the opportunities that come their way. We're not just a faceless organisation or a remote contact centre. We're real people with real support. We want your business to grow. To discuss the needs of your business and find out how we can help you, contact us today, and we will get back to you right away.

What our partners say

  • LandLord photo

    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

  • Rocket Fit photo

    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"