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Call Handling for Franchises

Call handling that allows franchises to focus on scaling their business

Franchises Call Handling Services, UK

If you operate several branches, meeting the demands of customer calls can be challenging, and may even be preventing your business from growing further. We can help.

Onwards Answering offers call handling services in Scotland and the rest of the UK specifically tailored to the needs of franchises. Our experienced team of call handlers can work with you to fully understand the inner workings of your business. We can then design a call handling process that creates a great customer service experience by ensuring every call is answered.
If you are ready to discuss the call handling needs of your business with our team, contact us now. We look forward to helping your franchise grow.

We are proud to work with:


SMEs call haFranchises call handling, UK

Outsourced call handling is a perfect solution for franchises as it can allow them to scale up quickly or create a uniform approach to call handling across several branches of the business. If you are losing out on valuable business, Onwards Answering can help.

Never miss a call 

When you are a new franchisee or have taken on an additional business, we appreciate you have many things you need to get to grips with. Interrupting your working flow to answer calls can take up more time than you think, and you may not give your full attention to selling to the customer at the other end of the phone. Onwards Answering can ensure that every call is managed in a way that builds the reputation of your business.

Scale up

Growing a business is never easy. If you have started a franchise business, you may be starting from scratch with building a customer base. However, when your business starts to quickly grow, customer calls and enquiries can quickly become unmanageable. We can help see you through periods of quick growth, and ensure prospective callers convert into sales.

Bookings, sales, enquiries and more

No matter what your franchise needs from us, we guarantee we can deliver an exceptional service. We can direct calls to the right branch of your business, handle customer calls on your behalf, guide customers through the sales process, make appointments, handle complaints and qualify leads for you.

How it Works



Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.


If you are considering a call handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Expert UK Call Handling for Franchises with Onwards Answering

Onwards Answering helps franchises across the UK to make the most of every opportunity. If you would like to discuss the needs of your business, contact us today and we will get back to you right away.

What our partners say

  • LandLord photo

    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

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    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"