Call Handling for Retailers

Retail businesses can spend a significant amount of time and money marketing their business – particularly online – but often customers want to speak to a real person on the phone. Perhaps your customers have difficulty with the order process, need to ask more questions before they commit, or even just need help with an order they have placed. All of these issues can put a strain on your team members, but we can help.
Onwards Answering offers a personalised and on-brand service, meaning your customers will be met with a trained professional at the other end of the phone with a clear understanding of your business processes and aims. To discuss the call handling needs of your retail business, get in touch with our team today. We look forward to helping your business thrive.

Never miss a call 

For retail businesses, missed calls can be incredibly damaging to reputation. If customers can never get in touch with you about incorrect orders, placing an order, or just to ask questions, you could face significant damage to your brand and lose out on vital sales. We can make sure your calls are answered every time.

Order handling

Onwards Answering can work with you to set up and understand your order process. Where customers have difficulty placing orders on your website, we can guide them through the process. We can also handle those time-consuming calls where customers just want to check the status of their order.

Call forwarding

Your customers can waste time calling the wrong department or person and may even feel like they are going round in circles. With our call handling service, calls will be directed to the right person in your business every time.

Complaints handling

Nobody likes to think about complaints made against their products or services, but unfortunately, they happen in almost every business. We can help to turn complaints into a positive customer service experience, rebuilding your brand in the eyes of your customer.