0141 286 4220

Call Handling for Retailers

Protect your reputation with round-the-clock call handling

Retail Businesses Call Handling Services, UK

As your retail business grows, you may no longer have the time or resources to handle all of your telephone enquiries. Our call handlers can help improve the efficiency of your business operations.

Retail businesses can spend a significant amount of time and money marketing their business – particularly online – but often customers want to speak to a real person on the phone. Perhaps your customers have difficulty with the order process, need to ask more questions before they commit, or even just need help with an order they have placed. All of these issues can put a strain on your team members, but we can help.
Onwards Answering offers a personalised and on-brand service, meaning your customers will be met with a trained professional at the other end of the phone with a clear understanding of your business processes and aims. To discuss the call handling needs of your retail business, get in touch with our team today. We look forward to helping your business thrive.

We are proud to work with:


Retail businesses call handling, UK 

Our team members will work with you to understand your pressure points and guide you through growing your bottom line. A call handling service that is specific to your sector can provide you with numerous benefits and relieve many stresses for retailers.

Never miss a call 

For retail businesses, missed calls can be incredibly damaging to reputation. If customers can never get in touch with you about incorrect orders, placing an order, or just to ask questions, you could face significant damage to your brand and lose out on vital sales. We can make sure your calls are answered every time.

Order handling

Onwards Answering can work with you to set up and understand your order process. Where customers have difficulty placing orders on your website, we can guide them through the process. We can also handle those time-consuming calls where customers just want to check the status of their order.

Call forwarding

Your customers can waste time calling the wrong department or person and may even feel like they are going round in circles. With our call handling service, calls will be directed to the right person in your business every time.

Complaints handling

Nobody likes to think about complaints made against their products or services, but unfortunately, they happen in almost every business. We can help to turn complaints into a positive customer service experience, rebuilding your brand in the eyes of your customer.

How it Works



Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.


If you are considering a call handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

UK Call Handling for Retailers with Onwards Answering

Onwards Answering helps retailers just like you to make the most of every opportunity to grow. Contact us today to discuss the needs of your business and find out how we can help you. Contact our team now and we will get back to you right away.

What our partners say

  • LandLord photo

    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

  • Rocket Fit photo

    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"