0141 286 4220

Outsourced Call Handling

Every call that comes into your business is handled by a highly trained professional

Outsourced Call Handling 

If you are looking to streamline your business and reduce your overheads without compromising on customer service, Onwards Answering can help. Our outsourced call handling service based in the UK ensures that every call that comes into your business is handled by a highly trained professional. We offer a broad range of services to support your business, from managing your switchboard to temporary assistance for your front of house.

Unlike many call handling services, we take the time to understand your business so that we can act as a supportive arm of your brand. To discuss your specific needs with a member of our team, contact us today, and we will get back to you without delay.

How Can an Outsourced Call Handling Service Help Your Business?

We provide assistance to businesses of all sizes across all sectors. We set ourselves apart from our competitors by providing exceptional, ongoing training to our team members so you can be confident your customers will always receive the highest quality service.


Dedicated receptionists

Our team can act as dedicated receptionists for your business. We are friendly and professional and will represent your brand by providing exceptional customer service. We can take care of administrative matters too, pre-screening and directing calls, booking appointments and answering any questions your customers may ask.

Support your team or fully outsource

Transfer calls to your team no matter where they are. We know that your team is busy, or perhaps working remotely or from a satellite office - but some calls are too important to miss. When your team members are out of the office, we can take and direct calls on your behalf.


Easily scalable

If you are experiencing fast growth, you can’t let call handling slow you down. It takes time to properly train your team in professional call handling, time you may not have. We can help you scale your business operations quickly, providing expert support when you need it most.

How it works



Onwards Answering are pleased to offer our clients a broad range of products, services and packages to suit all budgets.

How it works

Working with us is simple, and we will guide you through every step.


If you are considering a call handling service, we understand you might have some questions.

Data Security

If you are considering a call handling service, we understand you might have some questions.

Expert Outsourced Call Handling Service in the UK

We help our clients to make the most of the business that comes their way. Onwards Answering acts as an invisible arm of your business, with real people building real relationships with your customers. To discuss the needs of your business and find out how we can help you with outsourced call handling, speak to our team today by calling 0141 286 4220 or complete our online enquiry form, and we will get back to you right away.

What our partners say

  • LandLord photo

    Clarity Simplicity Ltd

    "Onwards Answering is a vital part of our sales process. We know that getting the phone answered and quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this" See more.

  • Rocket Fit photo

    Employ Easily Legal Services Ltd

    "Onwards Answering offers a difference which no other telephone answering service can"